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Terms of Service
Welcome to L’UN Once in a Lifetime. Forever in Meaning.
These Terms of Service govern your use of the L’UN website and purchases made through our online store.
By placing an order, you agree to these terms, subject to your rights under applicable consumer protection laws.
1. About L’UN
L’UN is a jewelry brand offering exclusive collections designed to symbolize meaningful connections, lasting memories, and personal promises.
Contact: lunsupport@gmail.com
2. Products and Availability
Our jewelry collections are released in limited quantities and may be discontinued without notice.
We make reasonable efforts to display product descriptions, materials, colors, sizes, and photographs accurately.
Slight differences in appearance may occur due to lighting and screen settings.
3. Once-in-a-Lifetime Purchase Concept
L’UN follows an exclusive philosophy in which each person may purchase or receive jewelry under our once-in-a-lifetime program only once, subject to the eligibility conditions disclosed before purchase.
We may verify eligibility and decline future purchases that do not meet these conditions, where permitted by law.
This philosophy does not restrict statutory cancellation, withdrawal, refund, or product guarantee rights.
4. Orders and Payments
All prices are displayed in the currency indicated at checkout.
Payment must be completed using an accepted payment method.
We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, payment verification failures, or product unavailability. Any payment collected for an order we cancel will be refunded.
5. Shipping and Delivery
L’UN offers worldwide shipping to supported destinations.
Estimated delivery is 7–14 business days, depending on the destination and courier service.
Additional details are provided in our Shipping Policy.
6. Returns and Refunds
Returns, withdrawals, and refunds are governed by our published Return & Refund Policy and applicable consumer protection laws.
Eligible EU consumers generally have a 14-day statutory right of withdrawal for online purchases.
7. Product Care
Customers should follow the recommended jewelry care instructions.
Damage caused by misuse, improper storage, or unauthorized modifications may not qualify for voluntary protection.
Statutory rights relating to defective products remain unaffected.
8. Intellectual Property
The L’UN brand identity, original website content, product photography, and creative materials are protected to the extent permitted by applicable intellectual property laws.
Unauthorized commercial reproduction of protected materials is prohibited.
9. Website Availability
We aim to maintain a reliable and secure shopping experience but cannot guarantee uninterrupted website access.
We may update website features, product listings, and content when necessary.
10. Limitation of Liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights.
11. Governing Law
These terms are governed by the laws applicable to the seller, without depriving consumers of mandatory protections available under the laws of their country of habitual residence where applicable.
12. Contact
For assistance with your order or these terms, please contact:
lunsupport@gmail.com
https://lunpromise.com
L’UN A Promise Made Once. Treasured Forever.