Returns & Refunds Policy

L’UN Once in a Lifetime. Forever in Meaning.

At L’UN, every piece is created to represent something truly special. We carefully inspect our jewelry before shipment to ensure the quality and presentation our customers deserve.

Due to the exclusive nature of our collections, we do not offer voluntary returns or exchanges for changes of mind, incorrect size selections, or personal preferences beyond applicable statutory rights.

1. Damaged or Defective Items

If your L’UN jewelry arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.

To help us investigate your claim, we request:

• Your order number and proof of purchase.
• Clear, unedited photographs showing the alleged damage or defect.
• Photographs of the external shipping package and jewelry box, particularly if shipping damage is suspected.
• A photograph of the shipping label, if available.
• A brief explanation of the issue and when it was first noticed.

We strongly recommend photographing any visible package damage immediately upon delivery and retaining the original packaging until your claim has been reviewed.

2. Claim Verification

All damage and defect claims are subject to reasonable verification.

L’UN reserves the right to review the submitted evidence, request additional information, and arrange an inspection of the product where appropriate.

When shipping damage is reported, we may compare the condition of the packaging with the alleged damage to the jewelry to establish the likely cause.

Claims involving inconsistent or insufficient evidence may require further investigation before a decision is made.

The absence of damaged packaging or arrival photographs does not automatically invalidate a legitimate product defect claim.

3. Damage Not Covered

Our voluntary damage protection does not cover:

• Damage caused by misuse, accidents, or improper handling after delivery.
• Damage caused by unauthorized alterations or repairs.
• Normal wear and tear resulting from regular use.
• Damage caused by failure to follow reasonable jewelry care instructions.

These exclusions do not affect your statutory rights where a product is defective or does not conform to the sales contract.

4. Returns and Refunds

For verified product defects or delivery damage, L’UN will provide an appropriate remedy in accordance with applicable consumer protection laws.

Depending on the circumstances, this may include repair, replacement, a price reduction, or a refund.

Where a return is necessary for a valid defect claim, L’UN will cover the reasonable return shipping costs as required by law.

Refunds will be issued to the original payment method within the applicable legal timeframe.

5. Statutory 14-Day Right of Withdrawal

Customers covered by EU consumer protection law generally have the right to withdraw from an eligible online purchase within 14 days of receiving their order, without providing a reason.

To exercise this right, customers must clearly inform L’UN of their decision within the withdrawal period.

Customers must then return the goods within 14 days of communicating their withdrawal.

For change of mind withdrawals, customers are responsible for direct return shipping costs. Refunds include the original standard delivery charge, where applicable.

Refunds will be processed within 14 days of receiving the withdrawal notification. We may withhold reimbursement until the returned goods are received or proof of return shipment is provided.

Customers may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the jewelry.

The statutory right of withdrawal may not apply to products made to individual specifications or clearly personalized, where the legal exception applies.

6. Exclusive L’UN Collections

L’UN jewelry is offered through exclusive, limited releases.

Our once in a lifetime purchasing philosophy is designed to preserve the personal significance of each piece.

This exclusivity does not restrict any mandatory consumer rights, including statutory withdrawal rights and remedies for defective goods.

7. Contact Us

For return requests, damaged deliveries, or product concerns, please contact us through the customer support information available on our official website or at lunsupport@gmail.com.

https://lunpromise.com

L’UN reserves the right to investigate suspected fraudulent claims and reject claims that are demonstrably unfounded, subject to applicable consumer protection laws.

L’UN A Promise Made Once. Treasured Forever.