Versand

Shipping Policy

L’UN Delivered With Love. Treasured Forever.

At L’UN, we believe that receiving jewelry should be just as special as wearing it. Every order is carefully prepared and packaged to create an unforgettable experience.

1. Worldwide Shipping

L’UN offers worldwide shipping to destinations supported by our shipping partners.

Shipping availability and costs are displayed during checkout. Certain destinations may be unavailable due to courier restrictions, customs regulations, or other logistical limitations.

2. Estimated Delivery Times

Our estimated delivery timeframe is 7–14 business days.

Delivery times may vary depending on:

Destination country and region.
Courier service and local delivery networks.
Customs clearance and import procedures.
Public holidays, peak seasons, and unexpected logistical delays.

Business days generally exclude weekends and public holidays.

Delivery estimates are not guaranteed arrival dates and do not override applicable legal delivery obligations.

3. Order Processing

Orders are carefully prepared before dispatch.

Once your order has been shipped, you will receive a shipping confirmation with tracking information where tracking is available.

Any applicable processing times will be communicated at checkout or in your order confirmation.

4. Tracking Your Order

If tracking is available for your shipment, tracking details will be provided by email.

Please allow time for the courier to update its tracking system after dispatch.

5. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or local handling fees.

Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Applicable charges depend on the destination country’s regulations.

6. Delayed or Lost Shipments

If your order is significantly delayed or appears lost, please contact our support team.

We will investigate the shipment with the relevant courier and work toward an appropriate resolution.

Your statutory rights concerning delivery and non-delivery remain unaffected.

7. Damaged Packages

If your package arrives visibly damaged, we recommend photographing the outer packaging, shipping label, jewelry box, and affected jewelry immediately.

Please contact us as soon as possible at lunsupport@gmail.com with your order number and photographs.

We will review the situation and assist you in accordance with our Return & Refund Policy and applicable consumer law.